The Grumpy Git

Educating and inspiring people to hold firms to account and seek redress based on consumer rights.

Phishing e-mail fraud – what you need to know

Phishing e-mail fraud is an ever increasing problem and this is what you need to know so you can deal with it. BACKGROUND I received an e-mail purporting to be from PayPal asking me to update my card details that were registered on my PayPal account. I didn't think...

Restaurant meals and your consumer rights

Restaurant meals and your consumer rights are all covered by the Consumer Rights Act 2015. You have a right for meals to be prepared with due skill and care. You also have a right for the food to be satisfactory, fit for purpose and as described. Takeaways are also...

Reverse burden of proof explained

The reverse burden of proof is an integral part of consumer legislation and reinforces your consumer rights. BACKGROUND I was sold a crock by Evans Halshaw that lasted little more than 11 weeks that did not meet the Consumer Rights Act 2015. They insisted that they...

Car warranty problems – your consumer rights

I see car warranty problems on a daily basis, yet most consumers don't seem to know their consumer rights. Car dealerships, albeit with the odd exception, tend to rely on tried and tested fob offs instead of treating their customers fairly. These are some of the most...

My blog is 5 years old!

My blog is 5 years old! It’s been quite a journey and I never knew what it would involve when I set about it all. If someone had said that this would consume your life and explained what was involved, I may have had second thoughts. No regrets though. I have come...

What I Do

Are you fed up of being fobbed off when you have a legitimate complaint?

Do you simply think it’s the way of the world and there is nothing you can do about it? Think again!

I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. This isn’t about complaining for the sake of it – this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone.

My book spans 7 consumer laws including the Consumer Rights Act 2015, the General Data Protection Regulation Act (“GDPR”) 2018, Freedom of Information Act, Small Claims, the Misrepresentation Act 1967, the role of the Ombudsman and various aspects of the Road Traffic Act including pothole claims, parking tickets, speeding offences, car hire contracts and other motoring scenarios over 3 jurisdictions namely the Isle of Man, Scotland and England and Wales.

Throughout the book I refer to real life cases and give you all the tools you need to win disputes. There are templates and guidance on legislation to seal your case from the outset and secure a quick resolution in your favour.

This second edition has been updated to the introduction of the General Data Protection Regulation Act 2018 (“GDPR”), which has replaced the Data Protection Act 1998 (2002 in the Isle of Man).

So, who am I?  My name is Scott Dixon and I am from Prudhoe, Northumberland via the Isle of Man and now live in Edinburgh.

I am one of the top 5 Consumer Champions in the UK as featured on BBC Radio Scotland, Daily Mail, The Sun, The Sunday Post and the Daily Telegraph. I am a consumer expert on general consumer issues and I specialise in motoring disputes.

My writing journey began in 2011 where I wrote a blog to encapsulate a fly / drive holiday in the Shetland Isles, which was published by the Shetland Islands Tourist Board to promote the Islands as a holiday destination.​

I received good feedback from a blog that only took about 30 minutes to write, and people said that I should be a travel writer and that I have a natural flair. I didn’t really think much of it until the idea came to mind about various bad and unique consumer experiences that I have had over the years that could fill a book. I made a start doing just that in October 2015, the book is called​, unsurprisingly, HOW TO COMPLAIN  – THE CONSUMER GUIDE TO RESOLVE COMPLAINTS AND MOTORING DISPUTES

This consumer book was found and read by BBC Radio Scotland and I was interviewed in April 2019 for their five-part series on consumer issues (Clever about Cash) which was broadcast in May 2019. I was interviewed by the Daily Mail in May 2019 as 1 of the top 5 Consumer Champions in the UK.

The biggest pay-out on a claim so far is £23,000 from one reader with regular four figure sums being claimed by others every week.​

Are you struggling to resolve a complaint? If so, I can help. I have many years of successfully resolving complaints and disputes under my belt. As a consumer expert, I know how to easily crack the most difficult of consumer issues and motoring disputes and get results every time.

My restaurant reviews can be found on TripAdvisor where my attention to detail is second to none and I have articulated my experiences with honest appraisals that have been viewed by over 55,000 readers. My profile is ‘awriterinedinburgh’.​

I have also written blogs for other publishers, bloggers and the travel industry and I can ghost write blogs for other writers.​

I have other books in the pipeline on different themes that I shall be publishing in the foreseeable future.​

Latest from the blog

Restaurant meals and your consumer rights

Restaurant meals and your consumer rights

Restaurant meals and your consumer rights are all covered by the Consumer Rights Act 2015. You have a right for meals to be prepared with due skill and care. You also have a right for the food to be satisfactory, fit for purpose and as described. Takeaways are also...

read more
Reverse burden of proof explained

Reverse burden of proof explained

The reverse burden of proof is an integral part of consumer legislation and reinforces your consumer rights. BACKGROUND I was sold a crock by Evans Halshaw that lasted little more than 11 weeks that did not meet the Consumer Rights Act 2015. They insisted that they...

read more

Pin It on Pinterest