The Grumpy Git

Educating and inspiring people to hold firms to account and seek redress based on consumer rights.

What to look for when hiring a car

Hiring a car brings a multitude of risks, pitfalls and rip-offs which are often buried in the small print that you cannot avoid agreeing to if you wish to proceed. With that in mind, here are my top tips on what to look for when hiring a car. Inspect the hire car...

Auto Trader adverts – what you need to know

I was asked about Auto Trader adverts by someone who bought a car via that platform. The first thing to bear in mind is that any advert is not a legally binding contract and is simply ‘an invitation to treat’. This means that you are merely invited to make an offer....

Motorist beats speeding fine on temporary roadworks

A motorist who bought my book explained to me how he used my advice to beat a speeding fine on temporary roadworks. BACKGROUND A motorist was on his way to work on the M5 and was allegedly caught speeding through temporary roadworks. He was adamant that he wasn’t...

Obscured Road Signs How to respond to obscured road signs and understand your rights if you are prosecuted as a result of an obscured road sign.

Warranties – what you need to know

This question was put to me after the Daily Mail feature that I took part in, hence writing about warranties and what you need to know. BACKGROUND "I bought a second-hand car in October 2018 and it has been a nightmare. I paid about £3,200 + my old car in exchange....

What I Do

Are you fed up of being fobbed off when you have a legitimate complaint?

Do you simply think it’s the way of the world and there is nothing you can do about it? Think again!

I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. This isn’t about complaining for the sake of it – this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone.

My book spans 7 consumer laws including the Consumer Rights Act 2015, the General Data Protection Regulation Act (“GDPR”) 2018, Freedom of Information Act, Small Claims, the Misrepresentation Act 1967, the role of the Ombudsman and various aspects of the Road Traffic Act including pothole claims, parking tickets, speeding offences, car hire contracts and other motoring scenarios over 3 jurisdictions namely the Isle of Man, Scotland and England and Wales.

Throughout the book I refer to real life cases and give you all the tools you need to win disputes. There are templates and guidance on legislation to seal your case from the outset and secure a quick resolution in your favour.

This second edition has been updated to the introduction of the General Data Protection Regulation Act 2018 (“GDPR”), which has replaced the Data Protection Act 1998 (2002 in the Isle of Man).

So who am I?  My name is Scott Dixon and I am from Prudhoe, Northumberland via the Isle of Man and now live in Edinburgh.

My writing journey began in 2011 where I wrote a blog to encapsulate a fly / drive holiday in the Shetland Isles, which was published by the Shetland Islands Tourist Board to promote the Islands as a holiday destination.​

I received good feedback from a blog that only took about 30 minutes to write, and people said that I should be a travel writer and that I have a natural flair. I didn’t really think much of it until the idea came to mind about various bad and unique consumer experiences that I have had over the years that could fill a book. I made a start doing just that in October 2015, the book is called​, unsurprisingly, HOW TO COMPLAIN  – THE CONSUMER GUIDE TO RESOLVE COMPLAINTS AND MOTORING DISPUTES

This consumer book was found and read by BBC Radio Scotland and I was interviewed in April 2019 for their five-part series on consumer issues (Clever about Cash) which was broadcast in May 2019. I was interviewed by the Daily Mail in May 2019 and took part in a feature on ordinary people who have become consumer champions.​

The biggest pay-out on a claim so far is £23K from one reader with regular four figure sums being claimed by others every week.​

My restaurant reviews can be found on TripAdvisor where my attention to detail is second to none and I have articulated my experiences with honest appraisals that have been viewed by over 55,000 readers. My profile is ‘awriterinedinburgh’.​

I have also written blogs for other publishers, bloggers and the travel industry and I can ghost write blogs for other writers.​

I have other books in the pipeline on different themes that I shall be publishing in the foreseeable future.​

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The Book

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