The Blog

Faulty sofas and your consumer rights

Faulty sofas and your consumer rights

I was asked for advice on problems with a faulty sofa with a well-known retailer that cost £1,000. Problems with faulty sofas and consumer rights appears to be a common problem, so I was surprised it has taken so long to hit my radar. BACKGROUND The customer asked on...

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How to claim for pothole damage to your car

How to claim for pothole damage to your car

Knowing how to claim for pothole damage to your car is becoming increasingly difficult due to Councils moving to a risk-based approach on claims. The underlying reason is because of cutbacks and to save on repairs and claims. This makes it nigh on impossible for...

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SIM phone card scam – what you need to know

SIM phone card scam – what you need to know

BACKGROUND The SIM phone card scam was reported as far back as 2014 when a gang of fraudsters hijacked mobile phone accounts to defraud Vodafone customers of £2.8m by making £2.50 a minute calls to a premium rate number. This was done by the fraudsters assigning the...

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Why it is important to use good manners

Why it is important to use good manners

One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...

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