The Blog
Rejecting cars on finance – what you need to know
Rejecting cars on finance is a problem I see virtually every day. This is an interesting case that came to my attention given the various consumer laws it spans. BACKGROUND A customer rejected a car on finance after 3 months under the Consumer Rights Act 2015, only to...
General Data Protection Regulation 2018 breaches
General Data Protection Regulation 2018 breaches are frequently making headline news. One case came to my attention via a complaints forum which shines a spotlight on clear breaches and a lack of regard to the General Data Protection laws. Car dealerships and poor...
How The Grumpy Git can help you with complaints
COMPLAINTS AND DISPUTES Are you struggling to resolve a complaint? Not getting anywhere in returning your faulty goods and getting a refund? Sick of being fobbed off and getting nowhere? Had an awful takeaway or experience at a restaurant and feel short-changed? Hit a...
The importance of great customer service
The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...
How to successfully appeal a parking ticket with free template letter
Knowing how to successfully appeal a parking ticket hinges on you proving your case on the balance of probabilities and beyond reasonable doubt. Councils, local authorities and private parking operators rarely do anything right or by the book. The most popular appeal...
Your rights if you are unhappy with an online course
By Jenni Hill, personal finance writer and owner of Can’t Swing a Cat. Online courses have seen a surge in popularity in recent years. Some of these courses are created by professional institutions but others are unregulated and don’t lead to formal qualifications....