The Blog
Warranties – what you need to know
This question was put to me after the Daily Mail feature that I took part in, hence writing about warranties and what you need to know. BACKGROUND "I bought a second-hand car in October 2018 and it has been a nightmare. I paid about £3,200 + my old car in exchange....
Private parking tickets – what you need to know
BACKGROUND I know that this is a hot topic and a bone of contention with every motorist, so here are my top tips on how you can get private parking tickets cancelled. This is an unregulated industry that revolves around contract law with nearly 7m speculative invoices...
Car problems and warranties – what to look out for
I see car problems and warranties on a daily basis, yet most people don't seem to know what to look out for. This motorist had a well-known problem, he tagged in Hyundai and Evans Halshaw on Twitter, it travelled far and wide and caught my attention. BACKGROUND This...
Loyalty points and contracts – what you need to know
I was asked about loyalty points and contracts by someone who read the Daily Mail feature I took part in. BACKGROUND "My wife went with Boots opticians because they gave £20 worth of points if she used their opticians. So after collection of glasses, she was told to...
DVLA faces watchdog inquiry in to sharing driver details
The DVLA faces a watchdog inquiry regarding potential breaches of GDPR Data Protection regulations for sharing personal details of 23 million motorists last year. The Scotsman featured it, although this has been under the spotlight for quite some time amid concerns...
How to encourage customer loyalty
I wrote about the importance of great customer service and why it is good to complain, so it's only fair that I should write why it is important for firms to encourage customer loyalty. I am prolific on LinkedIn, Twitter, Facebook, Instagram and TripAdvisor and each...
The Book
