One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...
I was asked about loyalty points and contracts by someone who read the Daily Mail feature I took part in. BACKGROUND "My wife went with Boots opticians because they gave £20 worth of points if she used their opticians. So after collection of glasses, she was told to...
I wrote about the importance of great customer service and why it is good to complain, so it's only fair that I should write why it is important for firms to encourage customer loyalty. I am prolific on LinkedIn, Twitter, Facebook, Instagram and TripAdvisor and each...
BACKGROUND The inspiration behind this blog came from a Facebook message from a friend saying that he was having broadband problems and his internet was playing up, noting that it comes on for 1 minute and goes off for 30 minutes at a time. He elaborated by saying...
WHSmith has been ranked as the UK's worst retailer in a nationwide survey of shoppers by Which? members. They were criticised for offering poor value for money, unhelpful staff and cramped, messy and dirty stores. I can personally vouch for this and I think it's sheer...
I believe that it is good to complain, although there appears to be a tendency (or maybe a cultural aspect among British people) not to complain for a few reasons; It's considered being negative by complaining We don't like confrontation or be seen as making a fuss...
