by thegrumpygit | Oct 16, 2019 | General Consumer
WHY IT IS IMPORTANT TO USE GOOD MANNERS One thing that was always instilled in to me as a child was to say ‘please’ and ‘thank you’. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually... by thegrumpygit | Jun 15, 2019 | General Consumer
LOYALTY POINTS AND CONTRACTS – WHAT YOU NEED TO KNOW I am being asked some interesting questions from those who have read the Daily Mail feature I took part in here One question that was put to me went like this; “My wife went with Boots opticians because... by thegrumpygit | Jun 6, 2019 | General Consumer
HOW TO ENCOURAGE CUSTOMER LOYALTY I wrote about the importance of great customer service here recently and why it’s good to complain here, so it’s only fair that I should write about why it is important for firms to encourage customer loyalty. I am... by thegrumpygit | Jun 3, 2019 | General Consumer
BROADBAND PROBLEMS AND YOUR RIGHTS The inspiration behind this blog came from a Facebook message from a friend saying that his internet was playing up, noting that it comes on for 1 minute and goes off for 30 minutes at a time. He elaborated by saying that he was with... by thegrumpygit | May 29, 2019 | General Consumer
WHSMITH RANKED AS UK’S WORST RETAILER It was reported in today’s press at the time of writing this that WHSmith has been ranked as the worst retailer in a nationwide survey of shoppers by Which? members. You can read the article here They were criticised... by thegrumpygit | May 28, 2019 | General Consumer
WHY IT IS GOOD TO COMPLAIN I thought I would touch on this simply because there appears to be a tendency (or maybe a cultural aspect among British people) not to complain for a few reasons; It’s considered being negative by complaining We don’t like... 