I was asked for advice on problems with a faulty sofa with a well-known retailer that cost £1,000. Problems with faulty sofas and consumer rights appears to be a common problem, so I was surprised it has taken so long to hit my radar. BACKGROUND The customer asked on...
One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...
I see the same complaints with Currys PC World every day and the staff appear to be trained to deliver the same fob offs, lies and excuses to customers, so this blog explains your consumer rights. The Consumer Contracts Regulations 2013 gives you a 14 day cooling off...
Takeaway delivery problems is an issue that affects many consumers, especially now that self-employed delivery couriers are engaged via third parties such as Uber, Just Eat and Deliveroo. Your consumer rights remain the same and takeaways fall under the Consumer...
Well, I don’t think I’ll forget 2020 in a hurry! My profile shot through the roof overnight in June 2019 when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK, and I am now recognised as a consumer expert who specialises in motoring...
The news about Arcadia which includes Top Shop, Burton and Dorothy Perkins going bust has shone a spotlight on your rights when a company goes into administration. It was probably inevitable that this would happen with the impact of the Covid-19 pandemic and prolonged...
