General Consumer

Concert ticket problems and your consumer rights

Concert ticket problems and your consumer rights is something that people are facing now that lockdown restrictions are easing. Boris Johnson has laid out a roadmap to reopen the economy and give some certainty to the hospitality industry. The official date set is...

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Why it is important to use good manners

One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...

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Takeaway delivery problems and your consumer rights

Takeaway delivery problems is an issue that affects many consumers, especially now that self-employed delivery couriers are engaged via third parties such as Uber, Just Eat and Deliveroo. Your consumer rights remain the same and takeaways fall under the Consumer...

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My Year in Review – 2020 in to 2021

Well, I don’t think I’ll forget 2020 in a hurry! My profile shot through the roof overnight in June 2019 when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK, and I am now recognised as a consumer expert who specialises in motoring...

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Your rights when a company goes into administration

The news about Arcadia which includes Top Shop, Burton and Dorothy Perkins going bust has shone a spotlight on your rights when a company goes into administration. It was probably inevitable that this would happen with the impact of the Covid-19 pandemic and prolonged...

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