General Consumer

Exploding Aldi candles and your consumer rights

A follower on my Twitter account @grumpy_g1t raised a frightening experience with an exploding Aldi candle, which casts a spotlight on your consumer rights. BACKGROUND This customer bought one of the Jo Malone copy Aldi candles, left her living room for a few moments...

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My year in review – 2019 in to 2020

What a year 2019 has been! I could never have predicted the outcomes, opportunities and success that I have had this year and it goes without saying that I appreciate the support, reviews, recommendations and help from so many of my followers. I made it my New Year’s...

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Why it is important to use good manners

One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...

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Loyalty points and contracts – what you need to know

I was asked about loyalty points and contracts by someone who read the Daily Mail feature I took part in. BACKGROUND "My wife went with Boots opticians because they gave £20 worth of points if she used their opticians. So after collection of glasses, she was told to...

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How to encourage customer loyalty

I wrote about the importance of great customer service and why it is good to complain, so it's only fair that I should write why it is important for firms to encourage customer loyalty. I am prolific on LinkedIn, Twitter, Facebook, Instagram and TripAdvisor and each...

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Broadband problems and your rights

BACKGROUND The inspiration behind this blog came from a Facebook message from a friend saying that he was having broadband problems and his internet was playing up, noting that it comes on for 1 minute and goes off for 30 minutes at a time. He elaborated by saying...

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The Book

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