General Consumer

National Customer Service Week

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

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What are Consumer Champions and how can they help you?

Are you struggling to get a refund? Are you experiencing issues with a company that isn’t playing fair? If you need help asserting your consumer rights then help is on hand in the form of a new wave of Consumer Champions. What are they and how can they help you? The...

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Poor mobile phone coverage – your consumer rights

Poor mobile phone coverage is an ongoing problem no matter where you live, hence why I have chosen to shine a spotlight on your consumer rights. You may be told by your telecoms provider that you will incur a cancellation charge if you wish to switch to another...

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How to reject and return faulty goods – consumer rights

This is a typical scenario that many will be able to connect with and is ideal to shine a spotlight on how to reject and return faulty goods and your consumer rights. BACKGROUND A friend of mine bought a gas oven and hob online from Currys PC World. The (electric)...

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Online shopping and failed deliveries – your rights

A popular fob-off with online shopping and failed deliveries is being told by the retailer that you need to contact the courier firm. Another problem with online shopping is the question of who is responsible for collecting faulty goods. RESPONSIBILITY The retailer is...

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How The Grumpy Git can help you with complaints

COMPLAINTS AND DISPUTES Are you struggling to resolve a complaint? Not getting anywhere in returning your faulty goods and getting a refund? Sick of being fobbed off and getting nowhere? Had an awful takeaway or experience at a restaurant and feel short-changed? Hit a...

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