This is a typical scenario that many will be able to connect with and is ideal to shine a spotlight on how to reject and return faulty goods and your consumer rights. BACKGROUND A friend of mine bought a gas oven and hob online from Currys PC World. The (electric)...
A popular fob-off with online shopping and failed deliveries is being told by the retailer that you need to contact the courier firm. Another problem with online shopping is the question of who is responsible for collecting faulty goods. RESPONSIBILITY The retailer is...
COMPLAINTS AND DISPUTES Are you struggling to resolve a complaint? Not getting anywhere in returning your faulty goods and getting a refund? Sick of being fobbed off and getting nowhere? Had an awful takeaway or experience at a restaurant and feel short-changed? Hit a...
I occasionally get asked for advice on how to resolve gym membership problems, contracts and disputes. Gyms are now reopening after the coronavirus lockdown with limited facilities after being closed for a few months. This has shone a spotlight on consumer rights,...
How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes Do you know how to complain effectively? Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it’s the way of the world and there is nothing you can...
Pandemic – My Story A pandemic struck the UK with a vengeance in March 2020 and whilst everyone was aware of it sweeping through Europe with catastrophic results, nobody was prepared for the impact it would have on life as we know it in the UK. Scott developed...
