General Consumer

Takeaway delivery problems and your consumer rights

Takeaway delivery problems is an issue that affects many consumers, especially now that self-employed delivery couriers are engaged via third parties such as Uber, Just Eat and Deliveroo. Your consumer rights remain the same and takeaways fall under the Consumer...

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My Year in Review – 2020 in to 2021

Well, I don’t think I’ll forget 2020 in a hurry! My profile shot through the roof overnight in June 2019 when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK, and I am now recognised as a consumer expert who specialises in motoring...

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Your rights when a company goes into administration

The news about Arcadia which includes Top Shop, Burton and Dorothy Perkins going bust has shone a spotlight on your rights when a company goes into administration. It was probably inevitable that this would happen with the impact of the Covid-19 pandemic and prolonged...

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Dyson battery problems – your consumer rights

Dyson battery problems is a common problem with retailers such as Currys PC World deliberately misleading consumers and trying to pass the buck to Dyson. CONSUMER RIGHTS ACT 2015 The Consumer Rights Act 2015 states that goods should be: Fit for purpose As described...

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Mental Health Awareness Day

Mental Health Awareness Day is a topic close to my heart given my own personal experiences with depression over the years. Coronavirus has affected everyone's lives this year and me directly, leaving me and many others in situations they could have never envisaged a...

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National Customer Service Week

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

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