General Consumer

Dyson battery problems – your consumer rights

Dyson battery problems is a common problem with retailers such as Currys PC World deliberately misleading consumers and trying to pass the buck to Dyson. CONSUMER RIGHTS ACT 2015 The Consumer Rights Act 2015 states that goods should be: Fit for purpose As described...

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Mental Health Awareness Day

Mental Health Awareness Day is a topic close to my heart given my own personal experiences with depression over the years. Coronavirus has affected everyone's lives this year and me directly, leaving me and many others in situations they could have never envisaged a...

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National Customer Service Week

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

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What are Consumer Champions and how can they help you?

Are you struggling to get a refund? Are you experiencing issues with a company that isn’t playing fair? If you need help asserting your consumer rights then help is on hand in the form of a new wave of Consumer Champions. What are they and how can they help you? The...

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Poor mobile phone coverage – your consumer rights

Poor mobile phone coverage is an ongoing problem no matter where you live, hence why I have chosen to shine a spotlight on your consumer rights. You may be told by your telecoms provider that you will incur a cancellation charge if you wish to switch to another...

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How to reject and return faulty goods – consumer rights

This is a typical scenario that many will be able to connect with and is ideal to shine a spotlight on how to reject and return faulty goods and your consumer rights. BACKGROUND A friend of mine bought a gas oven and hob online from Currys PC World. The (electric)...

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