General Consumer

Why it is important to use good manners

One thing that was always instilled in to me as a child was to say 'please' and 'thank you' and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to actually do it nowadays? This...

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Loyalty points and contracts – what you need to know

I was asked about loyalty points and contracts by someone who read the Daily Mail feature I took part in. It is a problem that crops up in various guises, and I have also been asked about Tesco Clubcard problems. BACKGROUND "My wife went with Boots opticians because...

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How to encourage customer loyalty

I wrote about the importance of great customer service and why it is good to complain, so it's only fair that I should write why it is important for firms to encourage customer loyalty. I am prolific on LinkedIn, Twitter, Facebook, Instagram and TripAdvisor and each...

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Broadband problems and your rights

BACKGROUND The inspiration behind this blog came from a Facebook message from a friend saying that he was having broadband problems and his internet was playing up, noting that it comes on for 1 minute and goes off for 30 minutes at a time. He elaborated by saying...

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WHSmith ranked as UK’s worst retailer

WHSmith has been ranked as the UK's worst retailer in a nationwide survey of shoppers by Which? members. They were criticised for offering poor value for money, unhelpful staff and cramped, messy and dirty stores. I can personally vouch for this and I think it's sheer...

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Why it is good to complain – the benefits

I believe that it is good to complain, although there appears to be a tendency (or maybe a cultural aspect among British people) not to complain for a few reasons; It's considered being negative by complaining We don't like confrontation or be seen as making a fuss...

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