General Consumer

How to encourage customer loyalty

I wrote about the importance of great customer service and why it is good to complain, so it's only fair that I should write why it is important for firms to encourage customer loyalty. I am prolific on LinkedIn, Twitter, Facebook, Instagram and TripAdvisor and each...

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Broadband problems and your rights

BACKGROUND The inspiration behind this blog came from a Facebook message from a friend saying that he was having broadband problems and his internet was playing up, noting that it comes on for 1 minute and goes off for 30 minutes at a time. He elaborated by saying...

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WHSmith ranked as UK’s worst retailer

WHSmith has been ranked as the UK's worst retailer in a nationwide survey of shoppers by Which? members. They were criticised for offering poor value for money, unhelpful staff and cramped, messy and dirty stores. I can personally vouch for this and I think it's sheer...

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Why it is good to complain – the benefits

I believe that it is good to complain, although there appears to be a tendency (or maybe a cultural aspect among British people) not to complain for a few reasons; It's considered being negative by complaining We don't like confrontation or be seen as making a fuss...

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Huawei phones – your consumer rights

Huawei phones is an interesting and unique case that shines a spotlight on how to assert your consumer rights. BACKGROUND The trade wars between the USA and China impacted on Huawei phones being able to work with Google to provide software updates for the Android...

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Flowers that only last a couple of days – what to do

One thing that I enjoy as a writer and consumer champion is sharing different stories and issues with you to raise awareness of your consumer rights. BACKGROUND A daughter bought her Mother some flowers that only lasted a couple of days from Marks & Spencer. Her...

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