Did you know that package holidays, school and business trips are covered by the Package Travel and Linked Travel Arrangement Regulations 2018? This is usually referred to as the Package Travel Regulations 2018. Anything that goes wrong is a breach of contract and you...
Restaurant meals and your consumer rights are all covered by the Consumer Rights Act 2015. You have a right for meals to be prepared with due skill and care. You also have a right for the food to be satisfactory, fit for purpose and as described. Takeaways are also...
I was asked for advice on how to win Airbnb deposit disputes, so my first thoughts were to look at consumer legislation. This was the scenario I was faced with. BACKGROUND We hired a house in Norfolk for a week and nearer the dates they changed the check in/check out...
Dynamic currency conversion describes the process by which credit / debit card holders, when making a payment abroad, have the cost of a transaction converted to their home currency at the point of sale. This neatly links in to another blog I wrote about whether you...
Your rights if an airline or travel company goes bust varies depending on your circumstances. Package holiday bookings can get more complicated if you have booked with a firm that has gone bust, as they usually pay for your flights immediately on receipt of your...
A family on a boat and sightseeing trip shared a story about their child being electrocuted on holiday in Greece with me. This was a package holiday booked with Thomas Cook. BACKGROUND A Mother, her two daughters and 2 year-old baby (grandchild) were on holiday in a...