Hays Travel flew to the rescue and saved 2500 jobs

I read how Hays Travel flew to the rescue and saved 2500 jobs and it is a fascinating story. John and Irene Hays were meant to be in Japan watching the Rugby World Cup. Instead they found themselves competing against two other bidders for the shops to salvage what was...

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Hotel booking sites forced to end misleading sales

Hotel booking sites are being forced to end misleading sales following a ruling by the Competitions and Market Authority. BACKGROUND The Competition and Markets Authority (CMA) began investigating Expedia,, Agoda,, ebookers and Trivago in June...

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Overcrowded trains and the Consumer Rights Act

The media have been reporting endless problems with train cancellations and delays, and overcrowded trains is no exception. The end of August marks the end of the Edinburgh Fringe Festival and suffice to say, there are never enough trains laid on to get everyone home....

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Train cancellations, delays and compensation – part 2

I wrote about train delays, cancellations and how to seek compensation where I was promised a full refund, and this is part 2 of the saga I had with Trainline I should know by now at my age that I was being somewhat naïve and optimistic to expect such efficiency in...

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Train delays, cancellations and compensation

TRAIN DELAYS, CANCELLATIONS AND COMPENSATION  Travelling by train brings an inherent risk of delays and cancellations at the best of times, let alone over the festive period. I was caught out once again by train strikes on the run up to Christmas. My train tickets...

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Should I pay in my home currency when I travel abroad?

'Should I pay in my home currency when I travel abroad?' is a question that many people ask themselves, hence sharing my experience with you. This is referred to as Dynamic Currency Conversion, which is one of many pitfalls to watch out for when you travel away from...

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