Hotel booking sites forced to end misleading sales

Hotel booking sites are being forced to end misleading sales following a ruling by the Competitions and Market Authority. BACKGROUND The Competition and Markets Authority ('CMA') began investigating Expedia,, Agoda,, ebookers and Trivago in June...

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Overcrowded trains and the Consumer Rights Act

Hardly a day goes by without the media reporting endless problems with train cancellations and delays, and overcrowded trains is no exception. The end of August marks the end of the Edinburgh Fringe Festival and suffice to say, there are never enough trains laid on to...

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Train cancellations, delays and compensation – part 2

I wrote about train delays, cancellations and how to seek compensation where I was promised a full refund, and this is part 2 of the saga I had with Trainline I should know by now at my age that I was being somewhat naive and optimistic to expect such efficiency in...

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Should I pay in my home currency when I travel abroad?

'Should I pay in my home currency when I travel abroad?' is a question that many people ask themselves, hence sharing my experience with you. This is referred to as Dynamic Currency Conversion, which is one of many pitfalls to watch out for when you travel away from...

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Air passenger duty – what you need to know

A complaint against EasyJet about Air Passenger Duty in the Isle of Man press inspired me to elaborate on what you need to know. BACKGROUND An Easyjet passenger complained about being charged twice for Air Passenger Duty when flying from the Isle of Man to Liverpool...

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