I received a query via my website earlier this week, which is a gem as it mirrors my personal experience with the same garage / retailer that is represented across the UK and is one of the UK’s largest dealerships.  I can’t explicitly name them for obvious reasons, although you can hazard a guess.

I quote;

“I bought a second hand Chrysler 300 (registration) last year April 2016 from (garage) in Cheltenham (now new address in Gloucester) with MOT – no advisories.

I have only done 4,000 miles approx to point of having 2017 MOT only for it to fail badly.

Suspension arms, hand-brake and other faults, with advisories one of which was badly rusting underneath car (failed MOT again at ATS Gloucester).

Looking at MOT history of 4 March 2016 (fail) 61,562 miles then 10th March 2016 (pass) 53,882 miles – looks like a mistake or clocking. ATS Gloucester failed it. They tried to get it passed but gave up (plenty of details if required).

Took car to RSM in Malvern after buying hand-brake shoes new handbrake cable and many hours labour to gain right percentage on brake tester – it passed today (7/6/17).

Me and both garages conclude that all these faults did not happen over a year and that they (garage / retailer) did not check anything and the MOT given me at time of buying car as very suspicious.

This has cost me approx £700.  Advice would be very welcome”.

My response was;

“Hello Robin,

Thank you for your e-mail and I hope you have enjoyed browsing around on my website (and maybe read my book!).

Interestingly enough, my experience with (garage / retailer) in Edinburgh inspired me to write about my experiences, although I couldn’t obviously put that explicitly in the book and on my website (although I’ve promoted it on social media).

I was sold a car with a clean MOT that turned out to be fraudulent, the car wasn’t checked over and to cut a long story short I secured a full refund after it broke down and was beyond repair within 5 weeks.

This would be a hard one to crack but certainly not impossible.  You will be struggling with the Consumer Rights Act 2015 now, given the length of time that has elapsed between the date of purchase and where you are now. 

However, I’d be looking at The Misrepresentation Act 1967 as I believe that you have a solid case there that would stand up in Court.  The onus is on (garage / retailer) to prove that a fraudulent misrepresentation did not take place, and not for you to prove that it did (although you obviously need to have a solid case prepared).

You need to get all of your ducks in a row by way of all of the MOT certificates (you can get the history of any car’s MOTs online);

I would also be seeking an independent report to check to see if the car has indeed been clocked and to get the evidence you require to support the MOT history and secure a successful outcome in Court”.

I cover HP agreements, contracts, dispute resolution and much more in my book complete with templates based on real-life test cases that work now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  I have been featured in the Daily Mail as a consumer champion which you can read here

Read a free sample via my website and let me know what you think?

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