Dyson battery problems is a common problem with retailers such as Currys PC World deliberately misleading consumers and trying to pass the buck to Dyson.
CONSUMER RIGHTS ACT 2015
The Consumer Rights Act 2015 states that goods should be:
- Fit for purpose
- As described
- Satisfactory quality
- Last a reasonable length of time
You do not need a warranty. The Consumer Rights Act 2015 gives you better cover for free. You have up to 6 years in England and Wales and 5 years in Scotland to take a claim to the Small Claims Court. Your contract is with Currys PC World / retailer, not Dyson.
DYSON SMALL PRINT
Dyson states that there are some circumstances in which a Dyson guarantee does not cover the repair or replacement of a machine. These are not hidden in the small print. Here’s what is not covered: Normal wear and tear, including parts that might wear out over time (e.g. fuse, belt, brush bar, batteries, filters etc,
A Dyson battery should last on average 3 – 4 years under normal wear and tear.
HAVE YOU TAKEN OUT A WARRANTY?
If you have taken out a warranty and the battery has lasted less than 1 year, you are entitled to a replacement. The battery has not met the Consumer Rights Act 2015 as it not fit for purpose, satisfactory quality and lasted a reasonable length of time. Dyson need to offer a replacement battery.
If you have not taken out a warranty, the retailer needs to offer you a refund / replacement. Your contract is with the retailer and you can evidence that the battery has not met the Consumer Rights Act 2015 by doing a Google search.
If the battery is less than 6 months old, the presumption is that it was faulty since inception. The onus is on the retailer to prove otherwise – this is where you apply the reverse burden of proof.
If the battery is more than 6 months old, you need to prove that it is faulty. An independent report / Google search as above will suffice.
You can take a claim to the Small Claims Court if you cannot resolve your dispute.
As a general guide to good battery health – because vacuum cleaner batteries are usually Li-Ion types – avoid keeping them on charge when not in use and avoid recharging over 80% if they are going to stand idle for a few days (top up to 100% on the day).
I explain 30 different fob offs that Currys PC World use when dealing with complaints which covers other scenarios.
Personally, I think Dyson vacuum cleaners are a rip off anyway. Where does the dirt go if there is no filter or bag? In the motor! That is why I have a Henry Hoover – they are bomb proof and never break down. I have had mine since 2009 and it’s still going strong. That is the reason why garages and hospitals use them.
You can find out more about how to resolve complaints and motoring disputes in my book.
Have you had Dyson battery problems? What do you think of Dyson vacuum cleaners?