I  came across an article that was published by the Isle of Man local press on 30 September 2016, which could have been lifted straight out of my book.

In essence, this individual refused to be fobbed off and ignored by Easyjet and asked for proof to evidence Easyjet’s claims that the flight was cancelled due to earlier Air Traffic Control delays.  Easyjet couldn’t (and wouldn’t) provide proof and this individual presented Easyjet with a threat of legal action and a Small Claim as a last resort.

Airlines will always avoid a Court case because of the bad publicity it brings -v- the cost of settling the claim, and the Courts tend to favour the underdog in these circumstances.

This is an interesting read and a text book result.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015 complete with templates based on real life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

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