COMPLAINTS AND DISPUTES
Are you struggling to resolve a complaint? Not getting anywhere in returning your faulty goods and getting a refund? Sick of being fobbed off and getting nowhere? Had an awful takeaway or experience at a restaurant and feel short-changed? Hit a pothole and don’t know how to cut through the legalese jargon and fob-offs from the claims handlers? Struggling to get compensation? Read the book and blog and still struggling to resolve your dispute? The Grumpy Git can help you with complaints.
There is plenty of free advice on my blog and I often give advice on my Facebook page and Twitter via comments on Tweets. I have spent hundreds of hours of research in writing my book with templates so you can easily get results every time.
CONSUMER LEGISLATION
The majority of disputes fall within the Consumer Rights Act 2015, although many firms are making it increasingly difficult for consumers to complain. This is leaving people like you stuck and not knowing where to turn or what to do next. Does that sound familiar?
WHERE I COME IN
If so, I can help. I have many years of successfully resolving complaints and disputes under my belt. As a consumer expert, I know how to easily crack the most difficult of consumer issues and motoring disputes and get results every time.
Resolving complaints takes time – from looking at the correspondence, gauging the direction to take it and providing specific advice. I can, for a fee, scrutinise your complaint and give you bespoke advice to unlock your dispute and seek redress.
I can do all the hard work and slice through everything by phone or a Zoom call to resolve your complaints and disputes. I will look at your complaint in advance and we can discuss it so you can get the outcome you want and deserve.
CONTACT ME
Give me a short outline of the complaint in the first instance and I can give you alternative suggestions or rewrite it for a nominal fee.
Tell me the make and model of the item, date you bought it, the faults and responses on a timeline. Bullet point it to make it easy to read and follow.
Alternatively, if you wish to discuss it personally, I can look at your correspondence beforehand and we can chat about it by phone / Zoom / Skype at £70 per hour.
Contact me with a brief outline of your case and I will be in touch if I can help you further.
The Grumpy Git gets results every time.
Hi Scott, I believe my wife messaged you yesterday. We have been trying to get help from Evans Halshaw Lincoln re a clutch replacement that is needed. Bought the car in Feb 2019 for £8,213. Paid £494.99 for what turns out to be Evans Halshaw’s own extended 2 year warranty. Not made clear at time but is in paperwork. I’m diagnosed dyslexic though so if wife doesn’t spot it I’ve had it! She’s writing this for me. When they had car in in mid July 2020 it was to look at a judder. No diagnostic testing was done they raid tested it to say it was clutch. If I wanted it testing diagnostically they would strip clutch down but at my expense of fault wasn’t covered in warranty. They said it was clutch and it wasn’t covered on warranty. Clutch facings are excluded in warranty according to my paperwork. When I queried how independent warranty was they said although it was their own decisions made were carried out by someone offsite! They took forever to tell us this, didn’t answer phone or return calls. They have quoted us £1250 to fit ‘clutch kit’ and said we can have 10% off to compensate for their bad service. Thing is, it’s an automatic car with just 40,000 on clock. Automatic clutch shouldn’t go this early and especially not with low mileage. They won’t look at why it’s failed, although apparently oil leak onto clutch is often a cause. Oil leaks aren’t excluded from warranties though. I asked them what they did in the service they did for purchase and it was an oil filter and oil change. Have spoken to help@evanshalshaw head office who make sympathetic noises but either don’t pass on complaint to local branch or local branch ignore them. Have spoken to an automatic expert in Nottingham and he said they should be replacing oil seals too? Or it will happen again. This would make cost of repair £1600 at that garage, they said if Evans Halshaw are doing it for £1200 they are not doing whole necessary job to prevent it happening again. Oil seal leaks are covered in warranty. Spoke to Ford customer care uk and they said EH are wrong to diagnose without diagnostic testing but said we would have to pay for stripping down of clutch. Don’t know where to go from here. Now find out evanshalshaw have a diabolical reputation in Lincoln for this sort of thing. Any advice? Wife is good at writing letters and we’ve kept an email trail but don’t know what to do, their warranty is worthless. Any advice appreciated please.