How to Complain: The Consumer Guide to Cancelling Parking Tickets and Winning Pothole Claims

Have you ever received a parking ticket? Was it fair? If you did ever get one, would you know how to appeal it? Do you know how to easily win pothole claims?

Private parking tickets and pothole claims are two of the biggest issues that face motorists today. It is such a complex and grey area that is not regulated and revolves around contract law, and few people understand the differences between official parking tickets issues by the local authorities and tickets issued by private parking firms.

It is clearly profitable and motorists are just seen as easy pickings because they do not understand how to tackle this scourge. I have decided to shine a spotlight on this topic to simplify it, clarify your rights and how you can fight back against it.

The law differs right across the British Isles, so I have looked at how you can deal with parking tickets in Scotland, England and Wales, Northern Ireland and the Isle of Man.

I explain the difference between parking tickets issued by local authorities and private parking firms, various ways to cancel a parking ticket, how to lodge and win an appeal, the General Data Protection Regulation Act 2018 and how to sue for breaches and damages based on your data (which belongs to you) being misused by private parking firms.

The final section covers pothole claims and how you can easily hold the authorities to account.

How to Complain: The Consumer Guide to Cancelling Parking Tickets and Winning Pothole Claims can be read on any electronic device and as a paperback.

Foreword by top Consumer Champion Lady Janey

As a fellow Consumer Champion with an exemplary in-depth knowledge of every single rule and regulation you could ever think of, Scott Dixon is undoubtedly the ‘go to’ man for any kind of consumer issue. This is clearly demonstrated in the first of his books ‘How to Complain – The Consumer Guide to Resolve Complaints and Motoring Disputes’ where Scott advises how to effectively complain in order to achieve appropriate redress and refunds for poor service.

In this equally impressive and comprehensive follow up, Scott takes a look at how to deal specifically with parking tickets and pothole complaints and with his usual sharp eye skilfully advises how to make short work of organisations who see motorists as an easy ride.

If you read this book then no parking ticket or pothole will ever phase you again because with its straight to the point templates and easy to follow instructions, you will have the tools with which to hold authorities to account, seek compensation, file successful claims and win appeals.

Knowledge is power – use it.

You can see me here discussing the legality of parking lines and parking tickets

Reviews of How to Complain: The Consumer Guide to Cancelling Parking Tickets and Winning Pothole Claims

E. Paterson – Turning an appeal losing streak, into a winning streak!

Having previously bought Scott’s highly rated “How To Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes”, when I saw he had written a specialist book on parking tickets & potholes I knew I had to buy it. I confess I’ve previously lost parking ticket appeals, which has irritated me no end, however having read the book I’m sure it will be a different result when I use the book’s no-nonsense template letters. Frankly, I’ve learnt it’s all about knowing what not to say (in particular with potholes) as much as what to say & saying it in a concise, punchy, manner.

I Warburton – More Excellent Advice From Successful Author

If you’ve read Scott Dixon’s previous work, you’ll know what to expect and this latest book more than maintains the standard. The title accurately describes the content and this is a very readable book, with enough reference to facts and acts to ensure that the reader is very well informed but plenty of very helpful commentary, written in plain and often entertaining English. The inclusion of model letters is one of the aspects which makes this such a useful book.

It’s easy to navigate to find the section that particularly meets your need and the case studies, some of which reflect the author’s own experiences, are very informative. I have already heard of an acquaintance who has been able to use the book to help appeal a parking ticket and I am sure that many others will benefit from taking Mr Dixon’s sound advice. Five stars without any hesitation at all and I look forward to hearing more from this first-rate author.

The Grumpy Git in the media

Scott Dixon is a consumer expert who has been featured in the Daily Mail as 1 of 5 of the best consumer champions in the UK. He has also appeared in the local and national media covering consumer issues and specialising in motoring disputes. He also regularly takes part in BBC Radio Scotland’s ‘Clever About Cash’ consumer programmes giving advice to listeners on motoring issues.

The Daily Telegraph has featured him giving advice on tenancy agreements and disputes with rogue landlords. He has also been featured in the Daily Mirror with Consumer Lawyer Dean Dunham providing guidance on how to dispute parking tickets in Scotland and Northern Ireland.

The Daily Mail sought his opinion as a consumer law expert on a legal blunder where the police and local authorities do not have the powers to charge motorists for towing and impounding vehicles.

He has also been in The Times speaking about Covid inflation and The Metro giving motoring money saving tips.


Are you struggling to resolve a complaint? Read the book and blog and still struggling to resolve your dispute? If so, Scott can help. He has many years of successfully resolving complaints and disputes under his belt, and he knows how to easily crack the most difficult of consumer issues and motoring disputes and get results every time.

Resolving complaints takes time – from looking at the correspondence, gauging the direction to take it and providing specific advice. He can, for a fee, scrutinise your complaint and give you bespoke advice to unlock your dispute and seek redress.

Contact him with a brief outline of your case and he will be in touch if he can help you further.

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