Car holding deposit problems and how to deal with them is an issue that arises time and time again with Evans Halshaw. This is a typical query that I was asked to advise on.

QUESTION

I reserved a car with Evans Halshaw and paid £200 to have it moved to Borehamwood from Blackpool. I was told it would take up to 10 working days to move.

I got an email confirming the payment and reservation on the 21st June 2017. I called a couple of times for an update and was reminded it could take 10 working days to arrive in Borehamwood.

I called this morning for an update and was casually told that the car I had reserved has been sold to someone else. No explanation. When I complained, I got transferred 7 times to different branches / departments. When I mentioned the deposit I had paid I was told there’s no-one around until next week to deal with refunds, despite another branch telling me I was being fobbed off.

Any advice would be greatly appreciated.

Thanks in advance for your help.

Sam

MY RESPONSE

Hello Sam,

In essence, it’s a clear breach of contract and you are entitled to a full refund.

I would do a sit-in protest at 10am on a Saturday, create a shit storm and refuse to leave until you get your money back. Outrageous.

That’s my advice though in a nutshell.

Good luck and feel free to contact me if I can help you further.

CONCLUSION

Sometimes you have to simply play dirty to get the outcome you need and this could be played in different ways, although bear in mind that the Small Claims Court is always a last resort.

I believe that this firm has serious cashflow problems based on the consistency of countless complaints that span the UK and this individual had a lucky escape. Other separate cases involving Evans Halshaw include problems with part exchanged cars, GDPR breaches and warranty claims where the Consumer Rights Act 2015 applies.

There is nothing to be gained by being so difficult with prospective customers. Bad experiences travel much further and faster than good experiences and cases like this simply act as a red flag which are shared and spoken about on various forums. It’s hardly a shining example of great customer service.

Have you had similar problems with a car holding deposit? If so, what was the outcome?

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