The recent trade wars between the USA and China has impacted on Huawei phones being able to work with Google to provide software updates for the Android operating system that powers the devices.

Martin Lewis sums it up succinctly here

It is a tricky one to argue that the phone you have bought under the Consumer Rights Act 2015 is not;

  • Fit for purpose
  • As described
  • Satisfactory quality

Nevertheless, I believe that the software forms an integral part of the phone (pretty obvious really as it can’t work without it) and this would have been part of the sales pitch at the point of purchase.  After all, you are hardly going to buy a phone if you don’t expect the software to last and Google Android is the industry standard.

Whilst nobody could have foreseen what has happened here, your expectations as a customer has failed and this software is an integral part of the phone ‘as described’ in the product description.

As Martin says, we don’t just have consumer rights but we also have consumer expectations.  If you have bought an expensive phone based on what you expected, it’s worth complaining by putting a robust argument forward in writing.

Perseverance is the key to success every time.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015, Consumer Credit Act 1974, Misrepresentation Act 1967 and other legislation including the Road Traffic Act complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

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