Huawei phones is an interesting and unique case that shines a spotlight on how to assert your consumer rights.

BACKGROUND

The trade wars between the USA and China impacted on Huawei phones being able to work with Google to provide software updates for the Android operating system that powers the devices in 2019. This dispute was resolved a few weeks later, although it caused massive problems at the time.

Martin Lewis sums it up succinctly.

Huawei-phones-your-consumer-rights

CONSUMER RIGHTS ACT 2015

It is a tricky one to argue that the phone you have bought under the Consumer Rights Act 2015 is not;

  • Fit for purpose
  • As described
  • Satisfactory quality
  • Lasts a reasonable length of time

Nevertheless, I believe that the software forms an integral part of the phone (pretty obvious really as it can’t work without it), and this would have been part of the sales pitch at the point of purchase.

After all, you are hardly going to buy a phone if you don’t expect the software to last and Google Android is the industry standard.

Whilst nobody could have foreseen what has happened here, your expectations as a customer has failed and this software is an integral part of the phone ‘as described’ in the product description.

As Martin says, we don’t just have consumer rights but we also have consumer expectations. If you have bought an expensive phone based on what you expected, it’s worth complaining by putting a robust argument forward in writing. You may struggle in scenarios like this, but if you don’t try (and stick to your guns) you will never know.

HUAWEI PHONES – UK CHINA 5G DEAL

The coronavirus pandemic and UK China 5G contract dispute has shone a spotlight on Huawei phones yet again. Consumers are asking whether it is worth buying a Huawei phone now.

My advice is to give Huawei phones a wide berth, simply because of the global tensions and backlash against China in view of the impact coronavirus has had on the global economy. Whilst nobody knows what the future holds, the fact remains that these phones and the software within it are made in China and last year’s US trade wars was a warning shot.

The US could easily impose sanctions yet again and the likelihood of it happening is high, so the inherent risks to the software remains the same.

FOB OFFS

The overall problem in the UK is that we are so used to being fobbed off and lied to, we just take it as a given without making a stand.

Part of the problem is that many consumers simply do not know their consumer rights, which is why I wrote a book based on a lifetime of unique bad experiences to help others do what I do and get results.

Perseverance is the key to success every time.

Have you bought a Huawei phone and been affected in any way? If so, what was the outcome?

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