IT’S TIME TO CALL TIME ON CALL OUT CHARGES – 09/11/2017

I had to call out a plumber I have used before to have a look at a small leak on a (small) hot water immersion heater in my flat this week, and he duly arrived at 8am today and spent about 15 minutes looking at it to reach the conclusion that it needed replacing.

Fair enough you say, so off he went as he waited for his supplier to give him a price for a replacement so he could revert to me with a price for the job.

He rang about 1 hour later and quoted £385 + VAT and that would include the £60 call out charge this morning.  I baulked at that and said that I would have to look elsewhere, which elicted the response, “I’ll just bill you for the call-out charge then” at £60.

I had looked up the price of the heater and it was about £100 or so and he gave me the full breakdown which I negotiated down as I am a repeat customer (trying to plead to their better nature).

Anyway, the point I am coming to here is why should anyone get away with a call-out fee to look at a job that is pretty much being handed in to their lap in the first place?  Nobody else seems to be able to get away with it apart from God’s little children as they like to think themselves of, and how do they expect to get work if they do not have a look at the job in the first place?

I believe that it’s high time that this racket is knocked on the head now, and I would recommend to anyone in a similar situation where they need a plumber or electrician to question how much they will charge for looking at the work that is being offered to them before asking them to pop round.  If you are quoted some daft call-out fee, simply refuse and say that you will take your custom elsewhere.

It can’t just be me that thinks that it’s outrageous and why should it be seen as acceptable in a time of continued austerity for a tradesman to charge for looking at a job which they need to do before deciding whether to accept it or price it up as an estimate?  Painters and carpet fitters don’t do it and I believe that it gives these professions a bad name, if they did but know it.

It’s time for the public to wise up and turn the tables now.

If you have enjoyed reading this, feel free to take a look at my other website http://www.awriterinedinburgh.com which showcases my writing and how you can work with me.

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