Welcome to my new guest series where I invite fellow bloggers to write about their blog, how they make money from it and share their top tips and success stories. I would like to give a warm welcome to Jane, my first Twitter follower from Lady Janey, to tell me all about her blog.

Please tell me about your blog and why you started to blog about money

Lady Janey is a unique Customer Service blog where I tackle a range of consumer issues with the aim of encouraging people to get the best possible customer service experience for their money. At the same time I champion excellent customer service wherever possible in order to encourage companies to work harder to please their customers and improve the standard of customer service they provide. I write about money because we work harder than ever nowadays for our pennies and what we spend them on should be worth it.

What was your first ever blog post?

Is it just moi? This post covered the reasons why I’d started to write the blog and asked whether it really was just me who was exasperated with falling standards of Customer Service or whether there were others out there who felt the same. I’ve since updated this post so the date shows as more recent but it was originally my very first.

I’m sure that resonates with a lot of people! It is a good blog that captures everything that is wrong with customer service and standards generally in the UK, albeit with the odd exception.

What is your favourite / most popular post?

My most popular posts have been about the fall from glory of British Airways with the most recent post posing the question as to whether the issues the national carrier has experienced is down to poor management, poor leadership or both.

I read that and it’s a sorry tale in itself. I recall the days when it was the jewel in the Crown and an airline that everyone aspired to fly with. You hit the nail on the head on both counts and I recall having some good and bad leaders over the years. There is a distinct lack of leadership qualities in many organisations and how employees are treated is invariably conveyed to their customers – a downward spiral.

Have you ever had a parking ticket? Was it deserved?

No I haven’t. I’m super cautious in that way and parking is probably the only thing as a Moneyblogger that I waste too much money on.

Same here. I have never had a parking ticket, although I have plenty of experience in being asked about them!

Best pieces of Money advice?

There’s no such thing as a credit card. Use it only for the Section 75 protection it provides and perhaps as a bit of breathing space here and there but pay off the balance every month if you can and record whatever you spend as a debit each time you make a purchase.

Sound advice. I keep track of mine on spreadsheets and my aim is to be completely debt free as soon as possible. 

What’s your biggest money failure?

Not being money savvy when I was younger. I never really understood the value of money and just spent whatever I had. I wish I’d saved more rather than spending so much!

A common pitfall, I know. It’s something I didn’t fall in to at an early age and I accrued about £10K in savings at the age of 21, which was a lot of money then for a deposit for a house. My money failures have been on cars either through bad luck and bad choices.

What’s your biggest money success?

Being a reformed character. Nowadays I can account for every penny and I even have some savings too!

I am super frugal now out of necessity. I am lucky where I live insofar as being surrounded by every store you can think of so I can do that easily and mostly on foot around Edinburgh.


Do you ever complain to get redress and refunds if service or goods don’t come up to scratch?

Yes – and as a Consumer Champion like yourself, I actively encourage others to do the same through the blog and across my social media platforms.

Me too! We need to keep banging the drum and raise awareness of consumer rights so more people can do what we do and hold rogue traders and individuals to account and seek redress.

Potholes and the state of the roads are the bane of our lives. Have you ever won a pothole claim? Do you know how easy it is?

Luckily to date I’ve not had to deal with a pothole claim but thanks to your book and advice, I now know that it’s much easier than people think to argue your case and win it!

Knowledge is power, as you rightly noted in your foreword that you kindly wrote. Motorists are being fleeced left, right and centre and Councils are playing the percentages game and taking advantage of motorists by declining legitimate claims. It is something that I feel very strongly about because it is a big injustice.

Which Money blogger(s) do you most admire and why?

I’m a big fan and advocate of the Moneybloggers in general so it’s quite hard to single anyone particularly out. However, obviously apart from your good self I really admire Maria Nedeva from The Money Principle. She really knows her stuff and is really funny and down to earth.

Thank you! The ones I admire are you simply because I genuinely love your writing style which perfectly matches your brand and persona. I also admire Mrs MummyPenny for her story and what she has achieved which is inspirational, and Sara from Debt Camel for what she has created and achieved in helping so many people with debt problems.

Where do you see yourself in 5 years’ time?

Since starting the Lady Janey blog, I’ve developed a real passion for radio and in 5 years time I’d love to have my own established radio show. The dream would also be to have a column of some description but this is so hard to achieve so I’ll just have to keep my fingers crossed and hope that someone somewhere is waving a magic wand!

I often tune in to listen to you on the radio and love your chatter on it! Your personality really shines through and I’m sure you will have your own radio show in no time. I have my heart set on having my own consumer column too. It’s an exciting journey to be on and we have both achieved a lot in the past few months alone. It will be interesting to see what the future holds and where we are in 5 years’ time.

Thank you once again Jane for sharing your story with me. I love your style of writing which perfectly matches your persona and Lady Janey brand. Your answers resonated with me and everyone can connect to them in some way. I love your Breakfast Series and of course sharing breakfast with you!

Have a look at the Lady Janey blog and see for yourself.

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