A friend of mine rang me a few days ago at the time of writing this to discuss a custody battle that she is having with her ex and wanted some guidance and direction from me, which I thought I would touch on in a blog.

In a nutshell, her ex has kept all of his texts whereas she hasn’t and she has since changed her phone provider and phone number due to harassment from him.

She was fighting what she thought was a losing battle here until I pointed out that she could retrieve her phone records and text messages by submitting a Data Subject Access Request (otherwise known as a ‘DSAR’) at a cost of £10.

Mobile phone providers are legally bound to keep all phone records for up to 6 years for the prevention of terrorism and a variety of other reasons under the Data Protection Act, regardless of how many times you have changed providers.

I am not sure how easy it would be to do so, hence why I suggested that she spoke to her old provider first to explain why she needs to retrieve the text messages and emphasise the sense of urgency under the circumstances that she has found herself in.

Once she has retrieved the text messages, she will then be in a position to map out how events have evolved and she is sure to find some damning texts that will not only damage his case but bury him on the basis of harassment and sending malicious communications once everything comes to light.

I cover various aspects and real-life scenarios involving the Data Protection Act complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

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