One aspect of my work that I love as a consumer champion is hearing other people’s stories about common issues that I know straight away what the answer is and how to resolve it, yet most people would never know how to.

This story came from a flight attendant on a flight from London City to Edinburgh after spending a day at the Daily Mail’s offices for a photoshoot as part of a feature on ordinary folk who have become consumer champions fighting for the underdog.


The background to this story is that someone parked in a service station at night, did not see the sign stating that the restrictions limited parking for 2 hours or less and was hit with a parking fine.

It transpired that the sign in question was about the size of an A3 piece of paper in an unlit car park. This was clearly set as a trap by the car park operator as a revenue raising exercise, which is one of many tools they and Councils are using for that same purpose.  It is illegal, it is immoral and it is certainly not ethical.


Any sign has to be clear for all to see and if a sign does not meet that criteria, it cannot be said that the road or car park is adequately signed.

I would have smashed this by stating that the sign does not meet the prescribed criteria for such signs in a public space. As the car park was not adequately lit, the sign was therefore obscured as nobody could see it.

They would argue that it is private land but the facts remains the same and a Court would agree.

I have published a few blogs on parking tickets to shine a spotlight on this. You will find these blogs an interesting read;

I cover obscured road signs, signs on temporary roadworks, the legality of the use of speed guns, parking tickets and much more in my consumer book complete with various templates based on tried and tested cases that work.

I have also published a pocket guide book for motorists titled ‘How To Complain: The Consumer Guide to Cancelling Parking Tickets and Winning Pothole Claims’. This covers everything you need to know.

I have done the hard work so you don’t have to!

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