Hardly a day goes by without the media reporting the endless problems with train cancellations and delays, and I came across a story at the end of August which coincided with the end of the Edinburgh Fringe Festival that was worthy of a blog in itself.

The end of August marks the end of the Edinburgh Fringe Festival and suffice to say, there were not enough trains laid on to get everyone away which resulted in one delayed train being dangerously overcrowded with passengers crammed in toilets and passageways.

You might think that was a one-off, but this is a regular occurrence complete with countless cancellations and delays which makes it virtually impossible to deal with long term.  Employers can only cut so much slack and people can only put up with so much, and I have found a link to evidence this which states that the most overcrowded train in England and Wales has 403 passengers on 4 carriages that have 191 seats.


Whilst commuters are becoming increasingly savvy on claims for delays and cancellations, my point here is that the Consumer Rights Act 2015 states that goods purchased under contract have to be of;

  • Satisfactory quality
  • Fit for purpose
  • As described

When you buy a train ticket, you are entering in to a contract with the supplier with a reasonable expectation of being able to have a seat to travel on and not be faced with having to stand in dangerously overcrowded carriages.  A ticket should buy the right to travel on a train that provides travel of satisfactory quality, fit for purpose and as described.

It’s hardly an unreasonable expectation when you’re paying thousands of pounds for a season ticket.

There are health and safety implications as well.  Airlines can’t cram passengers on to planes and drivers can’t cram passengers in to cars like this, so why are train companies exempt?

I think it’s only a matter of time before someone takes the train companies on in the Courts for breach of contract because partial refunds for delays and cancellations can only go so far.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015 complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Read a free sample via my website and let me know what you think?

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