This seems to be a common gripe across the British Isles and especially so in the Isle of Man, where you only have two providers and both seem to be as bad as each other.

I struggle at times to get a decent reception in Edinburgh with O2, yet jihadis in the deserts of Syria can upload videos and all sorts without any difficulties!

You may be told by your telecoms provider that you will incur a cancellation charge if you wish to switch, which is a blatant lie if you have good reason to do so.

You can cancel the contract without any charges under the Consumer Rights Act 2015 whereby goods / services;

• are faulty
• are not as described or fit for purpose
• have not lasted a reasonable length of time

A Small Claims Court would support this stance, and I explain easily how to proceed with a Small Claim in the Isle of Man, Scotland and England and Wales.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015, Consumer Credit Act 1974, Misrepresentation Act 1967 and other legislation including the Road Traffic Act complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

DOWNLOAD to your Kindle or get the free Kindle app from Amazon and read the book on your IPad / tablet / smartphone / laptop.

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If you have enjoyed reading this, feel free to take a look at my other website http://www.awriterinedinburgh.com which showcases my writing and how you can work with me.

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