I collided with some loose tarmac from a badly repaired pothole on my scooter in Edinburgh fairly recently.

This happened in a bus lane (we are allowed to use bus lanes up here but it’s risky with cars shooting over them in to side streets, etc) on a busy main road on the outskirts of Edinburgh towards the airport.  A less experienced rider would have faired much worse and I was lucky to have held it together without being thrown off my scooter.

The timeline to getting this resolved was;

  • Claim submitted to Edinburgh Council on 26th February 2017
  • Acknowledged by the Council on 23rd March 2017 and sent to their Claims Handlers
  • Claims Handler confirmed receipt on 28th March 2017
  • Settled on 4th April 2017

It was clear to me that the Claims Handlers were going to hedge their bets on my claim, which was evidenced by this paragraph;

“If we consider that an offer of compensation should be made we can take into account the value of the damaged items rather than the full replacement cost. If you are insured for this loss you should contact your own insurers for advice. Their claims process is usually quicker because you do not have to establish legal liability and most insurance policies cover full replacement of damaged items.”

My robust response below achieved a full and final settlement within 2 working days and I thought that adding a link to my website would be a nice touch to focus their minds.

Dear Amy,

Thank you for your e-mail.

I wish to note that Edinburgh Council promptly ‘repaired’ (I use that word loosely) the pothole the day after they received my compensation claim, which speaks for itself and they certainly didn’t act on it after I spoke to them to report it.  They simply sent someone to clear up the loose tarmac that had been thrown out of the pothole that was not repaired properly and resulted in my accident.

You are probably aware that a main road like this should be inspected every 4 weeks and I know that a Freedom of Information (“FoI”) request would reveal reports that would ascertain whether Edinburgh Council has done this.  I have seen better maintained farm tracks than some of the roads around Edinburgh and riding a scooter is a high risk occupation at the best of times without having to look out for loose boulders from potholes on busy main roads.

I would hope that fairness and justice will prevail for the sake of a £85 claim and that I will be fully reimbursed and avoid the need to contest it and incur time, costs and administration at your end that will far outweigh what I have had to pay to repair my scooter.  

I look forward to hearing from you in due course.

Best wishes,


I cover pothole claims and much more in my book complete with templates based on real-life test cases that work now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

DOWNLOAD to your Kindle or get the free Kindle app from Amazon and read the book on your IPad / tablet / smartphone / laptop.

Like and follow me on Facebook – The Complaints Resolver.

If you have enjoyed reading this, feel free to take a look at my other website http://www.awriterinedinburgh.com which showcases my writing and how you can work with me.

Pin It on Pinterest