This is one of the most common complaints of all, and my own personal experience with Evans Halshaw was the catalyst for writing a consumer book based on a lifetime of bad and unique experiences to help and inspire others to do what I do and that is to hold unscrupulous firms and individuals to account.

The Consumer Rights Act 2015 here states your rights.

‘Faulty’ means the car is not:

  • ‘of satisfactory quality’ – it should do what you’d expect for its age, price and type
  • ‘fit for purpose’ – if you asked for a car that would pull a caravan, it has to be able to do that
  • ‘as described’ – it has to match the advert or the description the trader gave you

If the problem fits in to at least one of these categories, return it to the trader within 6 months to give them at least one opportunity to remedy the faults you have found and press for a full refund if that is not possible.

If the fault means you cannot drive the car, you should ask the trader to come and collect it at their own cost.  You shouldn’t have to pay, so long as the car is actually faulty.


Ask for the old car back too if you are requesting a refund.  If the trader has already sold on your old car, ask for the value they gave it when you agreed the deal on the new car you have bought.

Various options to seek redress including writing a complaint letter quoting your legal rights, rejecting the vehicle under the Consumer Rights Act 2015, contact the Trade Association and Trading Standards, contacting your Bank to claim under their respective refund schemes (otherwise known as chargebacks) and taking the trader to the Small Claims Court.

Your aim is to be restored to your original position prior to entering the contract.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015, Consumer Credit Act 1974, Misrepresentation Act 1967 and other legislation including the Road Traffic Act complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

DOWNLOAD to your Kindle or get the free Kindle app from Amazon and read the book on your IPad / tablet / smartphone / laptop.

Like and follow me on Facebook – The Complaints Resolver.

If you have enjoyed reading this, feel free to take a look at my other website which showcases my writing and how you can work with me.

Pin It on Pinterest