A new official industry-wide service called the Motor Ombudsman has now been set up to deal with motorists feeling ripped off, cheated or let down by car dealers and garages to seek a resolution free of charge.

This is a first for the motor industry and covers new and used cars, service repairs, finance and warranties.

The aim is to resolve disputes between customers, garages and manufacturers before the get to Court and is expected to receive about 30,000 enquiries a year, resulting in about 1,000 cases being taken on.

The new Ombudsman provides an official and impartial adjudication service to resolve motoring related disagreements between aggrieved customers and 7,500 accredited motor businesses including vehicle manufacturers, warranty providers, dealers and independent garages – and all of its decisions are binding.

The Consumer Rights Act 2015 and Alternative Dispute Resolution (“ADR”) legislation came in to effect in October 2015 to deal with this, but it’s clear that consumers demanded more powers and have got them.

I cover the Consumer Rights Act 2015, Alternative Dispute Resolution and much more in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

Buy it now as an e-book here or on paperback here

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made.  Read a free sample via my website and let me know what you think?

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