National Customer Service Week

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

Car dealerships and poor customer service

Car dealerships appear to attract the most customer complaints on poor customer service. I see it virtually every day, although this experience raised some interesting points worth sharing. BACKGROUND A disgruntled customer posted the following comment online; Car...

Clocked cars and fraudulent MOTs – your rights

This query about clocked cars and fraudulent MOTs came through my website, which is a gem as it mirrors my personal experience and shines a spotlight on your consumer rights. BACKGROUND “I bought a second hand Chrysler 300 (registration) last year April 2016...

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