complaints Archives - The Grumpy Git

My Year in Review – 2021 into 2022

by The Grumpy Git | Dec 23, 2021 | General Consumer

Well, 2021 has been quite a year! My profile shot through the roof overnight when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK. I am seen as a go-to expert now for many journalists, local and national radio stations and the media...

How The Grumpy Git can help you with complaints

by The Grumpy Git | Jul 28, 2021 | General Consumer

COMPLAINTS AND DISPUTES Are you struggling to resolve a complaint? Not getting anywhere in returning your faulty goods and getting a refund? Sick of being fobbed off and getting nowhere? Had an awful takeaway or experience at a restaurant and feel short-changed? Hit a...

Currys PC World fob offs – your consumer rights

by The Grumpy Git | Jan 10, 2021 | General Consumer

I see the same complaints with Currys PC World every day and the staff appear to be trained to deliver the same fob offs, lies and excuses to customers, so this blog explains your consumer rights. The Consumer Contracts Regulations 2013 gives you a 14 day cooling off...

National Customer Service Week

by The Grumpy Git | Oct 4, 2020 | General Consumer

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

Car Hire Firm Leaves Holidaymakers Stranded in France

by The Grumpy Git | Aug 29, 2020 | Motoring

I have written about what to look out for when hiring a car, and this case where a car hire firm leaves holidaymakers stranded is a shocker which spans various consumer laws. BACKGROUND One of my followers booked a car hire with www.gotrentalcars.com for a family...