consumer rights act Archives

The Consumer Rights Act 2015 – what you need to know

by The Grumpy Git | Jul 28, 2022 | General Consumer

This is what you need to know about the Consumer Rights Act 2015 and how to apply it to reinforce your legal rights. It is a common myth that you only have 30 days grace to act, whereas the 30-day rule applies to rejecting the goods and does not affect your rights....

Reverse burden of proof explained

by The Grumpy Git | Jun 1, 2021 | General Consumer

The reverse burden of proof is an integral part of consumer legislation and reinforces your consumer rights. BACKGROUND I was sold a crock by Evans Halshaw that lasted little more than 11 weeks that did not meet the Consumer Rights Act 2015. They insisted that they...

Online shopping and failed deliveries – your rights

by The Grumpy Git | Aug 23, 2020 | General Consumer

Online shopping and failed deliveries is one of the most common complaints of all. A popular fob-off used by retailers is that you need to contact the courier firm. Another problem with online shopping is the question of who is responsible for collecting faulty goods....

How to resolve gym membership problems

by The Grumpy Git | Aug 19, 2020 | General Consumer

I occasionally get asked for advice on how to resolve gym membership problems, contracts and disputes. Gyms are now reopening after the coronavirus lockdown with limited facilities after being closed for a few months. This has shone a spotlight on consumer rights,...

Tesco Clubcard vouchers – what you need to know

by The Grumpy Git | Mar 4, 2020 | General Consumer

Tesco Clubcard vouchers and issues redeeming them appears to be a common problem. One of my followers sought my advice on how to resolve a problem she was faced with. BACKGROUND “I wondered if you’d ever had any complaints come your way about the Tesco Clubcard...