consumer rights Archives - Page 2 of 7

Concert ticket problems and your consumer rights

by The Grumpy Git | Apr 25, 2021 | General Consumer

Concert ticket problems and your consumer rights is something that people are facing now that lockdown restrictions are easing. Boris Johnson has laid out a roadmap to reopen the economy and give some certainty to the hospitality industry. The official date set is...

Faulty sofas and your consumer rights

by The Grumpy Git | Apr 13, 2021 | General Consumer

I was asked for advice on problems with a faulty sofa with a well-known retailer that cost £1,000. Problems with faulty sofas and consumer rights appears to be a common problem, so I was surprised it has taken so long to hit my radar. BACKGROUND The customer asked on...

Your rights when a company goes into administration

by The Grumpy Git | Dec 1, 2020 | General Consumer

The news about Arcadia which includes Top Shop, Burton and Dorothy Perkins going bust has shone a spotlight on your rights when a company goes into administration. It was probably inevitable that this would happen with the impact of the Covid-19 pandemic and prolonged...

GDPR – Your Personal Data and Consumer Rights

by The Grumpy Git | Oct 4, 2020 | GDPR / Data Protection

Ad – How Rightly Can Help You Control Your Data Consumers are becoming increasingly concerned about how their personal data is processed, especially now with the introduction of ‘track and trace’ on paper and through apps. Companies are responsible for keeping your...

National Customer Service Week

by The Grumpy Git | Oct 4, 2020 | General Consumer

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...