covid Archives - The Grumpy Git

My Year in Review – 2021 into 2022

by The Grumpy Git | Dec 23, 2021 | General Consumer

Well, 2021 has been quite a year! My profile shot through the roof overnight when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK. I am seen as a go-to expert now for many journalists, local and national radio stations and the media...

The importance of great customer service

by The Grumpy Git | Jul 7, 2021 | General Consumer

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

National Customer Service Week

by The Grumpy Git | Oct 4, 2020 | General Consumer

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

How to resolve gym membership problems

by The Grumpy Git | Aug 19, 2020 | General Consumer

I occasionally get asked for advice on how to resolve gym membership problems, contracts and disputes. Gyms are now reopening after the coronavirus lockdown with limited facilities after being closed for a few months. This has shone a spotlight on consumer rights,...

Pandemic – My Story and coronavirus experience

by The Grumpy Git | Jun 24, 2020 | General Consumer

Pandemic – My Story A pandemic struck the UK with a vengeance in March 2020 and whilst everyone was aware of it sweeping through Europe with catastrophic results, nobody was prepared for the impact it would have on life as we know it in the UK. Scott developed...