The importance of great customer service

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

Car dealerships and poor customer service

Car dealerships appear to attract the most customer complaints on poor customer service. I see it virtually every day, although this experience raised some interesting points worth sharing. BACKGROUND A disgruntled customer posted the following comment online; Car...

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