customer loyalty Archives - The Grumpy Git

The importance of great customer service

by The Grumpy Git | Jul 7, 2021 | General Consumer

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

Car warranty problems – your consumer rights

by The Grumpy Git | May 25, 2021 | Motoring

I see car warranty problems on a daily basis, yet most consumers don’t seem to know their consumer rights. Car dealerships, albeit with the odd exception, tend to rely on tried and tested fob offs instead of treating their customers fairly. These are some of the...

Car dealerships and poor customer service

by The Grumpy Git | Jun 16, 2020 | Motoring

Car dealerships appear to attract the most customer complaints on poor customer service. I see it virtually every day, although this experience raised some interesting points worth sharing. BACKGROUND A disgruntled customer posted the following comment online; Car...

Hays Travel flew to the rescue and saved 2500 jobs

by The Grumpy Git | Oct 20, 2019 | Travel

I read how Hays Travel flew to the rescue and saved 2500 jobs and it is a fascinating story. John and Irene Hays were meant to be in Japan watching the Rugby World Cup. Instead they found themselves competing against two other bidders for the shops to salvage what was...