customer service Archives - The Grumpy Git

The importance of great customer service

by The Grumpy Git | Jul 7, 2021 | General Consumer

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

Restaurant meals and your consumer rights

by The Grumpy Git | Jun 3, 2021 | Travel

Restaurant meals and your consumer rights are all covered by the Consumer Rights Act 2015. You have a right for meals to be prepared with due skill and care. You also have a right for the food to be satisfactory, fit for purpose and as described. Takeaways are also...

Car warranty problems – your consumer rights

by The Grumpy Git | May 25, 2021 | Motoring

I see car warranty problems on a daily basis, yet most consumers don’t seem to know their consumer rights. Car dealerships, albeit with the odd exception, tend to rely on tried and tested fob offs instead of treating their customers fairly. These are some of the...

Why it is important to use good manners

by The Grumpy Git | Jan 31, 2021 | General Consumer

One thing that was always instilled in to me as a child was to say ‘please’ and ‘thank you’ and why it is important to use good manners. I would be surprised if my upbringing was unique in that respect, so why is it so rare for people to...

National Customer Service Week

by The Grumpy Git | Oct 4, 2020 | General Consumer

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...