I see the same complaints with Currys PC World every day and the staff appear to be trained to deliver the same fob offs, lies and excuses to customers, so this blog explains your consumer rights. The Consumer Contracts Regulations 2013 gives you a 14 day cooling off...
Online shopping and failed deliveries is one of the most common complaints of all. A popular fob-off used by retailers is that you need to contact the courier firm. Another problem with online shopping is the question of who is responsible for collecting faulty goods....
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