My Year in Review – 2021 into 2022

Well, 2021 has been quite a year! My profile shot through the roof overnight when I was featured in the Daily Mail as 1 of 5 of the top consumer champions in the UK. I am seen as a go-to expert now for many journalists, local and national radio stations and the media...

Package holidays – what you need to know

Did you know that package holidays, school and business trips are covered by the Package Travel and Linked Travel Arrangement Regulations 2018? This is usually referred to as the Package Travel Regulations 2018. Anything that goes wrong is a breach of contract and you...

The importance of great customer service

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

My blog is 5 years old!

My blog is 5 years old! It’s been quite a journey and I never knew what it would involve when I set about it all. If someone had said that this would consume your life and explained what was involved, I may have had second thoughts. No regrets though. I have come...

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