The importance of great customer service

The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...

National Customer Service Week

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

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