The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms that were renowned for poor customer service before Covid are now using Covid as an excuse for the same dismal customer service and experience. Bad...
National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...
I was contacted by a follower who asked me about airline booking name changes with a question that has featured as a big issue with Ryanair with apparent glitches in their software. BACKGROUND “How are you with airline bookings? My wife has just booked 6 airline...
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