Rejecting cars on finance – what you need to know

Rejecting cars on finance is a problem I see virtually every day. This is an interesting case that came to my attention given the various consumer laws it spans. BACKGROUND A customer rejected a car on finance after 3 months under the Consumer Rights Act 2015, only to...

Faulty sofas and your consumer rights

I was asked for advice on problems with a faulty sofa with a well-known retailer that cost £1,000. Problems with faulty sofas and consumer rights appears to be a common problem, so I was surprised it has taken so long to hit my radar. BACKGROUND The customer asked on...

What to look for when hiring a car

Hiring a car brings a multitude of risks, pitfalls and rip-offs which are often buried in the small print that you cannot avoid agreeing to if you wish to proceed. With that in mind, here are my top tips on what to look for when hiring a car. Inspect the hire car...

Man loses job after £11,000 BMW breaks down again

A man loses his job after a £11,000 BMW breaks down again is a familiar tale that I hear virtually every day, with the same issues arising with faulty cars that are not being remedied partly due to consumers not knowing their rights and customers losing out as a...

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