thomas cook Archives - The Grumpy Git

Package holidays – what you need to know

by The Grumpy Git | Aug 7, 2021 | Travel

Did you know that package holidays, school and business trips are covered by the Package Travel and Linked Travel Arrangement Regulations 2018? This is usually referred to as the Package Travel Regulations 2018. Anything that goes wrong is a breach of contract and you...

National Customer Service Week

by The Grumpy Git | Oct 4, 2020 | General Consumer

National Customer Service Week is an annual event that is held in the first week of October and highlights the importance and benefits of providing good customer service. The Institute of Customer Service has found that satisfaction with Public Services has improved,...

Child electrocuted on holiday in Greece – Thomas Cook

by The Grumpy Git | Dec 28, 2019 | Travel

A family on a boat and sightseeing trip shared a story about their child being electrocuted on holiday in Greece with me. This was a package holiday booked with Thomas Cook. BACKGROUND A Mother, her two daughters and 2 year-old baby (grandchild) were on holiday in a...

Hays Travel flew to the rescue and saved 2500 jobs

by The Grumpy Git | Oct 20, 2019 | Travel

I read how Hays Travel flew to the rescue and saved 2500 jobs and it is a fascinating story. John and Irene Hays were meant to be in Japan watching the Rugby World Cup. Instead they found themselves competing against two other bidders for the shops to salvage what was...