THE REVERSE BURDEN OF PROOF – 14/02/2018

A reminder on Facebook today regarding a vehicle dispute I was involved in two years ago popped up, and I believe that this is a gem worth sharing with you.

To cut a long story short, I was sold a crock by a well known national dealership that promises to undercut ‘We Buy Any Car’ and other outlets and it lasted little more than 11 weeks.

They insisted that they had sold me a perfectly roadworthy car, the facts dictated otherwise and they were trying to shaft me basically.

I had a few tools in my locker to deal with this and one of them was to request documents to prove that the vehicle was sold without faults when I bought it, and documents to evidence that the car was fit for purpose and of satisfactory quality at the point of sale.

If they couldn’t provide that, it’s fair to say that my case would trump theirs in Court.

They obviously insisted that they had everything intact at their end and I simply didn’t believe it, as if that was the case the car would have lasted longer than 11 weeks.

Anyway, to cut a very long story short, they settled my claim on the back of an independent report that evidenced that the car did not meet the Consumer Rights Act 2015 and was uneconomical to repair.

That did not stop the same garage from putting the same car back on the road with a clean MOT for another couple of years, but that story is not mine to tell.

I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015 complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.

BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made. Read a free sample via my website and let me know what you think?

DOWNLOAD to your Kindle or get the free Kindle app from Amazon and read the book on your IPad / tablet / smartphone / laptop.

Like and follow me on Facebook – The Complaints Resolver.

If you have enjoyed reading this, feel free to take a look at my other website http://www.awriterinedinburgh.com which showcases my writing and how you can work with me.

Advertisements