WHY YOU NEED TO QUOTE THE CORRECT LEGISLATION ON COMPLAINTS – 05/05/2019
This is something that should appear to be obvious to everyone, yet I feel compelled to spell it out from a thread on a consumer forum that I saw earlier today. If you ever wonder why so many people fall at the first hurdle and do not succeed in winning claims on consumer disputes, this explains it.
The background to this thread is that someone had a faulty door installed by a well-known double glazing firm that everyone has heard of from TV adverts. I stated that this is a straightforward rejection under the Consumer Rights Act 2015, yet someone followed up by saying that it falls under the Sale of Goods Act and recited virtually what is covered under the legislation it replaced. This individual then said that it amounts to the same thing (which it doesn’t).
I explain the Consumer Rights Act 2015 here, which replaced the Sale of Goods Act and other pieces of legislation to consolidate, simplify and reinforce consumer rights.
Ironically, I had to write that as I kept seeing misunderstandings around the 30 day rule for rejecting faulty goods which does not affect your consumer rights.
One of the first rules of complaining is that you refer to the correct legislation, recite your rights and spell out the outcome you are seeking. If you refer to obsolete legislation, you are hardly going to be taken seriously and your complaint will fail straight away regardless of whether it is legitimate or not.
I cover various aspects and real-life scenarios involving the Consumer Rights Act 2015, Consumer Credit Act 1974, Misrepresentation Act 1967 and other legislation including the Road Traffic Act complete with templates based on real-life test cases that work in my book now on sale via Amazon as an e-book and paperback priced £2.99 / £7.99.
BBC Radio Scotland have read it and interviewed me as a consumer expert for a five-part consumer programme they have made. Read a free sample via my website and let me know what you think?
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